Company Policies - Terms of Agreement

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Ordering and Product Availability

Unfortunately, we do not sell directly to the public. We only sell to wholesalers, distributors, and retail stores engaged in the home health industry.

We accept orders through phone, fax, or email. For drop-ship or expedited orders, they must be either faxed or emailed to us. Product availability, case quantities, closed-out or discontinued items are subject to change without advance notice.

 

Minimum Orders / Pricing

Due to cost fluctuations of energy and raw materials, prices are subject to change without advance notice. All prices are for each piece unless indicated as “per pair” or “per set”. All products are sold in the case quantities listed in our pricelist.

An additional $5 fee will be added for each product not meeting the case quantity for that item. Any specials must meet the case quantity requirement in order to receive the sale price (no exceptions).

Minimum order is $100. Orders less than $100 will have a $5 handling fee added to the total order amount.

Drop-Ship Orders: There is an additional $2 handling fee per drop-ship order. Eagle Health Supplies is not responsible for lost, stolen, damaged, or misplaced drop-ship shipments. To ensure delivery confirmation, we recommend requesting Signature-Required (additional fee).

Customers are REQUIRED to adhere to our MAP Pricing (Minimum Advertised Price) Guidelines. All wholesale distributors must enforce our MAP Pricing with your dealers. 

 

Selling on Amazon (as 3rd-party seller or FBA Amazon), or similar online marketplace

  • Anyone wishing to sell on Amazon (as 3rd-party seller or FBA Amazon), or similar online marketplace, must receive prior written authorization from Eagle Health Supplies.
  • Products must be listed under Eagle Health Supplies UPC numbers.
  • Products must be listed under "Eagle Health Supplies" brand name.
  • Orders Shipped to FBA Amazon (or similar online marketplace)
    • FBA Amazon orders (or similar online marketplace orders) will have an additional $1 handling fee per case.
    • Customers must arrange shipping/freight arrangements for shipments from our warehouse (Orange, CA) to Amazon Fulfillment Centers (or other appropriate receiving warehouse).
    • Customers must send us appropriate Amazon product labels, and must specify which Amazon product labels correspond with which EHS item #.

 

Product Warranty 

Warranty on the product is to the consumer only, and is one year for parts from the date of purchase. When claiming a warranty issue, the product serial number along with the proof of purchase must be provided. This includes either a purchase receipt or invoice. Rental equipment is excluded from warranty. The warranty cannot be transferred.

Warranty is invalid if no proof of purchase is provided by a sales receipt showing the description of the product under warranty. Warranty is invalid if product is modified or altered in any way.

Warranty does not cover damage to the product through negligence, accident, misuse, lack of maintenance, improper storage, abuse, tampering, or damage resulting from transit. Such evaluation will be solely determined by Eagle Health Supplies.

Further, the warranty shall not apply to problems arising from normal wear and tear or failure to follow product instructions for use and/or assembly. Warranty will be rendered invalid if the product has been damaged by unauthorized repairs.

Eagle Health Supplies disclaims any liability for incidental or consequential damages.

 

Return Policy

Eagle Health Supplies will not accept any merchandise for returns except in the case of warranty issues. All returns must be pre-authorized. Consumers must contact their dealer to initiate a return. Our Dealers may call our customer service for a Return Authorization number. Merchandise returned without authorization will be returned to you, freight collect. The Return Authorization number must be clearly marked on the outside of the carton. The products being returned must be shipped freight prepaid and insured for their full wholesale value. Eagle Health Supplies reserves the right to decide how a return will be handled: credit, replacement or exchange.

Because our items are hygiene products, Eagle Health Supplies will not accept opened items. A 25% restocking fee will be deducted from your credit for any accepted returns. There will be a $5 re-boxing fee for any box received in damaged condition. All returned goods must be unused, in original carton, with all parts included, in resellable condition.

 

Warranty Repairs and Returns

Dealers shall evaluate faulty products and determine if they can perform necessary repairs. Please contact Eagle Health Supplies Customer Service Department for genuine Eagle Health Supplies parts to complete repairs. Use of parts other than genuine Eagle Health Supplies product parts for repair will immediately void the remaining warranty.

If the product has failed under warranty, and the parts determined to be faulty are covered by our warranty to the consumer, we will provide parts at no charge to the dealer for repairs.

Eagle Health Supplies may, at its discretion, request that the faulty product be shipped back to our warehouse for repair or replacement. Do not return any product without pre-authorization nor receipt of a Return Authorization Number. (See “Return Policy” above.)

 

Freight Policy 

(Please provide a copy of this portion to your Receiving Department)

All orders are shipped FOB Orange, California, 92868. We ship dropship and smaller orders using FedEx, UPS, or USPS.

For larger orders, you are responsible for arranging freight shipments from our warehouse. EHS does not arrange freight shipping for our customers. Please give us your freight carrier information when placing your order, and we will provide you with pallet dimensions and weights once the pallets are packed. For freight pallet shipments, there will be an additional $10 pallet-packing fee per pallet.

You have 7 days to inspect all cartons for missing, broken or defective parts. If cartons are received in damaged condition, or if cartons are missing, you must contact the carrier immediately for a damage claim and reimbursement. Eagle Health Supplies is not responsible for lost, stolen, damaged, or misplaced shipments, and is not responsible for replacing, crediting, or refunding monies paid for products damaged or missing by the freight company. You must make any shipping claims with the freight carrier directly. You are responsible for making sure that the number of cartons you sign for is the correct number that you have received. Please note in writing any shortages or damages on the receiving documents and give it to the delivery person, and please provide us with a copy within one business day of delivery.

Other than products that are defective or shipped in error, you are responsible for all freight charges. For any drop-ship deliveries refused by the consumer, you are responsible for all freight charges (including return-shipping charges). When we ship products as replacements for our errors or defective products, we will use the lowest-cost freight carrier available to us. If you want to expedite the shipment, you will be responsible for the difference in the shipping cost.

 

Payment Terms

(Please provide a copy of this section to your accounts payable department)

Eagle Health Supplies reserves the right to revise your credit terms without notice.

NET TERMS: If you are approved for 30 day terms, you agree to pay on or before the due date. No exceptions or allowances are made for late payments. Payment must be submitted by check only (no credit card payments).

PRE-PAYMENT: Pre-payment by check or credit card (Visa or MasterCard).

We are required by law to charge sales tax on products sold to a California business unless that business has provided us with a copy of the sales tax exemption certificate.

 

Legal Policies

Eagle Health Supplies is only held responsible for product liability and will not be involved in lawsuits regarding Distributor/User transactions.

All lawsuits that arise from purchases made through this company will be litigated in California.

 

Companies found in violation of these policies will lose "Authorized Dealer" status, and we reserve the right to refuse service.

 

Updated May 2017