Frequently Asked Questions (FAQs)

 

CONSUMER FAQs

How can I purchase your products?

We do not sell directly to the public. We only sell to wholesalers, distributors, and retail stores engaged in the home health industry. If you are an consumer and would like to purchase our products, we would be happy to provide you information about one of our authorized Eagle Health Supplies dealers in your area. You can also find our durable and innovative products sold online from one of our authorized dealers.

What makes your products better/different?

Our motto is "We Meet the Need". We work hard to bring you the newest, most innovative products to better serve you. As a result, we carry products that you may not find anywhere else. Customers love that we have unique, well-built, reliable products at competitive prices. Products like our sliding transfer bench and sliding transfer bench with swivel seat are patented and only available through Eagle Health Supplies or an authorized reseller.

What should I do if I have to return a product?

Consumers must request returns from the dealer/seller where you purchased the product. Consumers may not return products directly to Eagle Health Supplies. 

Dealers must contact Eagle Health Supplies for a Return Authorization (RA) Number before returning products.

How do I register the product warranty?

Thank you for purchasing an Eagle Health Supplies product. If you would like to register the 1-year Warranty, please fill out the Warranty Card included in the box of your purchased product and send to:

Eagle Health Supplies, Inc
535 W. Walnut Ave. 
Orange, CA 92868 

Or if you would like to register your Warranty online, please fill out the Online Submission Form.

 

AUTHORIZED DEALERS FAQs

How can I purchase your products?

We accept orders from our authorized dealers through phone, fax, or email. Drop-ship or expedited orders must be either faxed or emailed to us. Product availability, case quantities, closed-out or discontinued items are subject to change without advance notice.

When will my order ship and how long will it take to arrive at its destination?

If the product is in stock, we normally ship within 2 business days after we receive an enterable order. Transit time varies between 5-10 days, depending upon where you are and the carrier’s delivery schedule to your area.

What are my payment options?

Prepay options are: cashier's checks, money orders, VISA, and MasterCard. If you would like to apply for credit terms, please download our credit application. PLEASE NOTE: Incomplete applications will delay processing. Please read the application carefully and provide all information that is requested.

What will shipping cost for my order?

Shipping costs vary by carrier and destination. We try our best to use the most economical carrier for each order.

 

*** SEE THE “Policies” SECTION OF THIS SITE FOR OTHER IMPORTANT INFORMATION ***