Frequently Asked Questions (FAQs)

How can I purchase your products?

We do not sell directly to the public. We only sell to wholesalers, distributors, and retail stores engaged in the home health industry. If you are an end user and would like to purchase our products, we would be happy to provide you information about one of our authorized Eagle Health Supplies resellers in your area. You can also find our durable and innovative products sold online from one of our authorized resellers.

 

When will my order ship and how long will it take to get to me?

If the product is in stock, we normally ship within 2 business days after we receive an enterable order. Transit time varies between 5-10 days, depending upon where you are and the carrier’s delivery schedule to your area.

 

What are my payment options?

Prepay options are: cashier's checks, money orders, VISA, and MasterCard. If you would like to apply for credit terms, please download our credit application. PLEASE NOTE: Incomplete applications will delay processing. Please read the application carefully and provide all information that is requested. To have orders filled before your application is processed requires full prepayment of your order. We will not ship orders COD without a completed credit application.

 

What will shipping cost for my order?

Shipping costs vary by carrier and destination. We try our best to use the most economical carrier for each order.

 

What makes your products better/different?

Because our motto is "We meet the need", we are always working hard to bring you the newest, most innovative products to better serve you. As a result, we carry products that you may not find anywhere else. Customers love that we have unique, reliable products at competitive prices. Products like our sliding transfer bench and sliding transfer bench with swivel seat are patented and only available through Eagle or an authorized reseller.

 

What should I do if I have to return a product?

END USERS MAY NOT RETURN PRODUCT DIRECTLY TO EAGLE HEALTH SUPPLIES.

Please return only to the dealer from which you bought the product.

Dealers please note: You must contact Eagle Health Supplies before returning products.

 

How do I register the product warranty?

If you would like to register the 1-year Warranty, please fill out the Warranty Card included in the box of your purchased product and send to: 

Eagle Health Supplies, Inc
535 W. Walnut Ave. 
Orange, CA 92868 

 

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