FAQs

What makes your products better/different?

Our motto is "We Meet the Need". We work hard to bring you the newest, most innovative products to better serve you and your loved ones. As a result, we carry products that you may not find anywhere else. Customers love that we have unique, well-built, reliable products at competitive prices. Products like our Sliding Transfer Bench and Swivel Sliding Transfer Bench are patented and only available through Eagle Health Supplies or an Authorized Dealer.

Our SWIVEL seat turns 360° and locks every 90°, smoothly SLIDES into the tub without you having to scoot across a bench seat, and LOCKS securely at each end of the bench. See our products in action (view our Featured Products Video).

Where else can I purchase your products?

You can find our durable and innovative products sold online on Amazon, Walmart, Home Depot, and other online retailers.

If you prefer to purchase our products from a local Authorized Dealer, we would be happy to provide you contact information for one of our authorized Eagle Health Supplies Dealers in your area. Please email us at sales@eaglehealth.com.

What should I do if I would like to return a product?

Due to the hygienic nature of our products, we do not accept returns except in the case of a warranty-covered manufacturing defect. If you purchased the product from one of our Authorized Dealers, you may contact them to see what their return policy is.

For more information about warranties, please see our Warranty Policy.

To Initiate a Return: Consumers must contact their Place of Purchase to initiate a return. The Place of Purchase may call our Customer Service for a Return Authorization number. All returns must be pre-authorized. Merchandise returned without authorization will be returned to the shipper, freight collect. The Return Authorization number must be clearly marked on the outside of the carton. The products being returned must be shipped freight prepaid and insured for their full wholesale value. If we determine the issue to be covered by the Warranty Policy, we will cover the shipping charges. Eagle Health Supplies reserves the right to decide how a return will be handled: credit, replacement or exchange.

How do I register the product warranty?

Thank you for purchasing an Eagle Health Supplies product. If you would like to register the 1-year Warranty, please fill out the Warranty Card included in the box of your purchased product and send to:

Eagle Health Supplies, Inc
535 W. Walnut Ave. 
Orange, CA 92868 

Or if you would like to register your Warranty online, please go here.

What is the warranty for your products?

There is a limited one-year warranty for parts (to the consumer only) for manufacturing defects for one year from the date of purchase when purchased from one of our Authorized Dealers. Consumers must provide proof of purchase when contacting their place of purchase regarding warranty issues.

If my bench is not long enough in length, how can I make it longer?

If you have a regular length transfer bench from Eagle Health Supplies, 4" longer and 8" longer rails are available for purchase.

If my bench is too short in height, how can I make it taller?

If you have a regular or bariatric transfer bench from Eagle Health Supplies, 4" taller and 8" taller legs are available for purchase.

What should I do if my transfer bench seat does not slide as smoothly as before?

The seat may not slide as smoothly as before if the sliding rails have built up soap scum, mineral deposits or watermarks over time. To help the seat glide more smoothly, you may apply lubricant, such as WD-40, along the sliding rails

I've just assembled my sliding bench, but the seat will not lock at the ends of the sliding rails. What should I do?

Please check to make sure the bench is assembled correctly. There are two sliding rails (one with 2 brass pins and one with 4 brass pins). The 4-pin sliding rail should be installed on the "front" side of the bench (the direction you want the seat to face in the bathtub) with the 2 small brass pins facing outward and the 2 large brass pins facing downward. The 2 small brass pins help the sliding rings with the red tabs lock into place. The 2-pin sliding rail should be installed on the "back" side of the bench.

View our FAQ Video:

 

What should I do if my bench is assembled correctly and the seat used to lock at the ends of the sliding rails but does not anymore?

If this is an older bench, there may be built-up soap scum, mineral deposits or watermarks causing the brass push pins to stick. To help, you may spray lubricant, such as WD-40, on the brass push pin to loosen the pin.

What should I do if the swivel portion of my swivel seat does not lock anymore?

Make sure to release the swivel-lock lever after pushing it down to unlock the seat. The swivel seat will not lock if the swivel-lock lever is still pressed down.

If this is an older bench, there may be built-up soap scum, mineral deposits or watermarks causing the brass push pins of the swivel portion to stick. To help, you may spray lubricant, such as WD-40, on the brass push pin inbetween the swivel plates to loosen the pin.

View our FAQ Video:

 

Do your sliding transfer benches only face one direction? Or can they be assembled to face either direction?

Our sliding transfer benches can be assembled to either face to the left or to the right. The aluminum side panel with handlebar is the side which goes into the tub (or shower). Depending on which direction you want to face, you would install the sliding rail with 4 brass pins on that side ("front") which will also be the side of the seat with sliding rings with red tabs.

View our FAQ Video:

 

Do you make customized seats or transfer benches?

Unfortunately, we do not make customized seats or benches. Our products are currently manufactured overseas.

Do your products contain latex?

No, none of our products contain latex.

Can your cut-out seats be used for over-the-toilet use?

No, our transfer benches and shower chairs with replaceable cut-out seats (62321, 72331, 77311, 77381, 77391, 77663, 77683, 77693) are intended for personal cleaning purposes only and are not intended for over-the-toilet use.

If you are looking for products intended for over-the-toilet use, feel free to view the following Eagle Health Supplies products:

74654 - Padded Raised Toilet Seat/Commode
74655 - Padded Raised Toilet Seat/Commode w/Fill-In
62625 - Bariatric Commode/Shower Chair
77963 - Toilet-to-Tub Sliding Transfer Bench (Long)
77983 - Toilet-to-Tub Sliding Transfer Bench (Extra Long)
77993 - Toilet-to-Tub Sliding Transfer Bench (XX Long)

How do I clean your products?

Our products should be wiped down after each use. We recommend cleaning our products with a soft cloth, warm water and mild soap, or with a soft cloth and any non-bleach cleaner.

How do I install armrests on my transfer bench or shower chair?

View our #75003 Armrest and #71002 Armrests to see which transfer benches and shower chairs are compatible with each.

View our FAQ Video:

 

How do I install the middle legs on a Toilet-to-Tub Transfer Bench?

View our FAQ Video for instructions on how to install the middle legs for our Toilet-to-Tub Transfer Benches (77963 / 77983 / 77993).